Frequently Ask Questions
- Firstly, you should check if you have entered the correct MAC address.
- Secondly, you should ensure that there is recommended internet speed.
- Thirdly, you need to get the device wired to the router.
- You need to ensure that specs of the device are powerful enough for streaming.
- If you are using a STB emulator, you should setup it accordingly.
- Wipe the cache in your STB emulator.
- If you are using a MAG BOX, you should restart it.
Yes, we provide you with the opportunity to become IPTV reseller. Just contact us via whatsapp
You need to check if your account is being used on another device. You can use the account only on one device at the same time.
If it is taking place, you can visit www.whatismyip.com, take a screenshot of your IP and send us. We will help you to get it fixed. Otherwise, your account might even get banned due to our automated security policies.
We will only restore accounts for two times after banning. If that happens over and over again, you need to contact us.
If the M3U link isn’t working, you can check it on your PC with VLC. If you can see that it is working on the PC, there’s something wrong in your end. At the time of entering M3U link, you need to make sure that you don’t keep a space. You can contact us for troubleshooting assistance.
This happens due to an issue with settings.
You need to go to settings in the device or app. Then you need to select Native as Decoder. You can do a restart and you will see videos with sounds.
High internet traffic or slow internet speeds is the main reason behind this. If someone in your house is using the broadband connection to download or upload something, this can happen. You need to disconnect all users from the broadband connection and try again.
On the other hand, you need to make sure that your device is connected to internet via a direct LAN Ethernet connection. If you are on Wi-Fi, there is a high possibility for you to see buffering. If this is not possible, you should move the device closer to the router.
- Wait for several minutes and see. We will do a reboot or swap the channels if required.
- Then you need to check if you are having the issue with only one channel or all channels.
- Try rebooting your the device. You should wait for 30 seconds before turning it on.
- Ensure connecting your device to the internet via an Ethernet cable.
- As the first thing, you need to ensure that activation details are correct.
- Then you need to make sure that the internet connection is working.
- Make sure that other devices connected to the network, such as your laptop is not overloading the network and consuming bandwidth.
- Ensure having a download speed of at least 4Mbps and upload speed of 1Mbps.
- Reboot the device, wait for 30 seconds and turn it on.
- Kindly make sure that you have connected the device to router via Ethernet cable, instead of Wi-Fi.
- If there is an issue with connection, you should double check credentials on another device.
- You can visit whatismyip.com, copy your IPD address and send us to restore.
- Check if the device has got latest firmware updates and app has got latest software updates.
- Double check the download speed on your computer.
- Check if there are any bandwidth consuming apps are running. If so, you need to quit them.
- Connect with your ISP and see if there is an issue in your area.
- Try to uninstall and reinstall the app.
Well, you can use your IPTV subscription on multiple devices. Also, you will be able to watch the channels content on all devices at the same time.
After purchasing your IPTV Subscription, we will send your m3u list or the portal to your email within 24 hours. Then you should follow our instructions to get your IPTV Service up and running. You must ensure having your device connected to the internet and supports IPTV